Shielding your brand’s reputation online 24/7
(read time – 4 mins) Social media gives fans, followers, users and customers of a brand, twenty-four hour access to communicate directly with it. Incoming messages can be requests, questions or...
View ArticleRaiffeisenbank uses ZoomSphere
Until late 2014 Raiffeisenbank in the Czech Republic had little presence on social media. In November 2014, Jakub Cerny is the bank’s digital marketing specialist and was bought on board to develop a...
View Article(Czech) Avg. Response Time vs. Quality Score
Většina dobrých nástrojů řešících zákaznickou péči na sociálních sítích jako klíčovou metriku vnímá Average Response Time neboli průměrnou dobu, kterou potřebují operátoři zákaznické linky pro odpověd...
View ArticleCorporate Social Media Success Requires A Social Media Tool
Big brands need social media. The medium provides an opportunity for them to interact personally with a broad base of their customers in one place. Using a social platform they can broadcast to all of...
View ArticleZoomSphere’s new functions for Customer Care across social media.
Today we released a brand new module to ZoomSphere – Customer Care. As a brand management tool we understand the importance of managing customers effectively across social media platforms. Social...
View ArticleWhat makes Cathay Pacific so special on social media?
Cathay Pacific has been performing strongly across social media thanks to popular hashtag campaigns supported by beautiful images. The brand has managed success using simple and relatable ideas, that...
View ArticleZoomSphere has Klout
Our new Customer Care Module includes the Klout score of anyone that sends you a message on social media! The score is a number from 0 – 100 that reflects a user’s influence online across platforms....
View ArticleZoomSphere ‘Rules’. Our new automation feature.
Our Social Media Feed and Customer Care modules have received an upgrade with a new tool we call RULES. This is an opportunity for teams and managers to establish rules for the automated processing of...
View ArticleThe tool that improves our social media tool.
As a software company we understand that there is nothing more frustrating than getting stuck when working with software. Work grinds to a halt and productivity stops. Actually, there is one thing more...
View ArticleFacebook will now notify you if your account is being hacked … by a government!
News from Facebook’s Chief Security Officer (CSO) Alex Stamos this week is that the social platform will now notify users if their account has been “compromised by an attacker suspected of working on...
View ArticleWe have a new graphic designer!
We are happy to welcome our new graphic designer Eva Majerová to ZoomSphere! Eva has been busy working in digital agencies for several years and is now bringing her unique and creative style to our...
View ArticleZoomSphere is growing in Italy!
ZoomSphere is growing and we now have a New Business Manager for Italy – Michele Papaleo! Our tool is already available to everyone worldwide but his addition means we know have a extra layer of local...
View ArticleWhat does our Customer Care Module look like?
We have been talking a lot about our Customer Care Module lately and for good reason – it can save brands time in managing the messages they receive on social media. ZoomSphere is the responsible...
View ArticleSet privileges for your ZoomSphere team in 3 steps!
We know people love to use ZoomSphere in teams but not everyone needs access to all parts of the tool. You can manage each team member’s access depending on their responsibilities. Privileges are set...
View ArticleZoomsphere – tool-ul ideal al pasionaților de social media
Cum a apărut Zoomsphere și ce știe el să facă? Zoomsphere a luat naștere datorită campaniilor de social media marketing, care au devenit cel mai eficient mod de promovare....
View ArticleCriză de timp? Comunitate social media mare? Ne ocupăm noi!
Este foarte greu să gestionezi o comunitate social media mare. Astfel, foarte frecvent ne lovim de întrebarea: ce să facem în cazul în care conversația dintr-un post poate afecta imaginea brand-ului....
View ArticleCare sunt băncile din România cu cea mai bună activitate în social media?
Atunci când vine vorba de sectorul bancar din România, competiția este una acerbă, așa că ne-am gândit să analizăm ce fac brand-urile și în social media, mai exact cât interes acordă și ce activitate...
View ArticleZoomSphere conectat acum și cu Instagram!
Suntem încântaţi să anunţăm integrarea platformei cu Instagram-ul și astfel, livrarea de Instagram Analytics tuturor clienţilor noştri! Integrarea cu Instagram-ul transmite primul pas pe care...
View ArticleProfilele de Facebook vor avea și opțiunea video!
Facebook nu încetează să ne surprindă și să ne inspire. Astfel, sunt gata să lanseze posibilitatea încărcării unui video în schimbul fotografiei de profil. În curând, utilizatorii vor putea să adauge...
View ArticleBitdefender are peste 500 de milioane de utilizatori și au ales ZoomSphere!
[…] The post Bitdefender are peste 500 de milioane de utilizatori și au ales ZoomSphere! appeared first on ZoomSphere.
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